Compliance

SOC 2

Service Organization Controls (Soc2) (Type II) Trust Services Principles

Privacy Shield

EU-US Privacy Shield

CSA

Cloud Security Alliance

Key features

Product security Learn More
Network and application security Learn More
Additional Security features Learn More

Product security

SSO

Single Sign-on (SSO) allows you to authenticate users in your systems without requiring them to enter additional login credentials. This Enterprise level feature will enable the platform to support SSO on a dedicated Cluster and Enterprise Plan.

Permissions

We enable permission levels within the app to be set for your Shopify users automatically. Permissions can be set to include app settings, billing, and Paypal account managers' direction from the local Shopify account set. This feature is optimized for Shopify Plus type of stores.

Password and Credential Storage

Trackipal Doesn't store or cash any Paypal or Shopify Password. All authentication is happening using the Oauth federation on Paypal and Shopify stores. It is not possible to have client accounts leaked even in the situation of compromised Platform

Uptime

We have an uptime of 99.9% or higher. We run on high availability AWS Architecture and multi-region deployment, and all crone Jobs are redundant at the system level.

Customer Best Practices

To prevent Shopify account logins from attackers, Shopify's security systems detect and lock account access when unusual activity is detected. In these cases, you need to confirm your identity as part of the login process.

If you haven't logged in to your account for three months or more, then you need to confirm your identity as part of the login process.

Network and application security

Data Hosting and Storage

TrackiPal services and data are hosted in Amazon Web Services (AWS) facilities (us-east-1) in the USA. For Clients located in Europe, we have a multi-region capability to support GDPR compliance and use AWS Facility in Europe as the central Data warehousing.

Failover and DR

TrackiPal was built with disaster recovery in mind. All of our infrastructure and data are spread across 3 AWS availability zones and will continue to work should any one of those data centers fail.

Virtual Private Cloud

All of our servers are within our own virtual private cloud (VPC) with network access control lists (ACLs) that prevent unauthorized requests getting to our internal network.

Back Ups and Monitoring

On an application level, we produce audit logs for all activity, ship logs to Graylog for analysis and use S3 for archival purposes.

All actions taken on production consoles or in the Trackipal application are logged.

Permissions and Authentication

Access to customer data is limited to authorized employees who require it for their job.

TrackiPal is served 100% over https. TrackiPal runs a zero-trust corporate network. There are no corporate resources or additional privileges from being on TrackiPal’s network.

We have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies on GitHub, Google, AWS and Intercom to ensure access to cloud services are protected.

Encryption

All data sent to or from TrackiPal is encrypted in transit using 256 bit encryption.

Our API and application endpoints are TLS/SSL only and score an “A+” rating on Qualys SSL Labs‘ tests. This means we only use strong cipher suites and have features such as HSTS and Perfect Forward Secrecy fully enabled.

We also encrypt data at rest using an industry-standard AES-256 encryption algorithm.

We also encrypt data at rest using an industry-standard AES-256 encryption algorithm.

TrackiPal uses third party security tools to continuously scan for vulnerabilities. Our dedicated security team responds to issues raised.

Twice yearly we engage third-party security experts to perform detailed penetration tests on the TrackiPal application and infrastructure.

TrackiPal also runs a ‘bug bounty’ program with Bugcrowd, which gives security researchers a platform for testing and submitting vulnerability reports.

Incident Response

TrackiPal implements a protocol for handling security events which includes escalation procedures, rapid mitigation and post mortem. All employees are informed of our policies.

Additional Security features

Training

All employees complete Security and Awareness training annually.

Policies

TrackiPal has developed a comprehensive set of security policies covering a range of topics. These policies are updated frequently and shared with all employees

Employee Vetting

TrackiPal performs background checks on all new employees in accordance with local laws. The background check includes employment verification and criminal checks for US employees.

Confidentiality

All employee contracts include a confidentiality agreement.

PCI Obligations

All payments made to TrackiPal go through our partner, Shopify. Details about their security setup and PCI compliance can be found at Shopify’s security page.

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